Pop-ups gone. The cause found.
A full scan, then an offline scan before Windows loads, the things that bring infections back removed, and a plain-English account of how it got in.
Sound familiar?
What’s included, every time
The same list is on your job sheet, ticked as we go.
- Full system scan, then an offline scan before Windows loads — some infections hide from a scanner running inside the system they have already compromised
- Removal of active infections, plus the startup entries and scheduled tasks that bring them back
- Browser cleanup — malicious extensions removed, hijacked homepage and search settings reset
- Host file and proxy settings checked for redirects
- Windows Update and Defender brought current so the same hole isn't left open
- A plain-English explanation of how it got in, so it doesn't happen again
Pairs well with
- Tune-up — $75 plus tax, if the machine is slow as well as infected.
- Windows reinstall — $85 plus tax, when removal won’t hold.
- Ron’s Tech Net — fewer ads and trackers on your devices, from $5 a month plus tax.
Your warranty
If the problem we fixed comes back inside the window, we redo the work free — 10 days as standard, 90 days for founding customers.
It covers our labor and the service performed, not parts, new faults, or new slowdown from continued use.
Your files, first
Before we change anything on a drive, we take a working copy of your data. Free on every job. It’s a safety net while we work, not a substitute for your own backup.
Questions
Can you guarantee it won’t come back?
No one honestly can. We remove what’s there, close the hole it came through where we can, and tell you how it got in. If the same infection comes back inside the warranty window, we redo the work free.
What if it’s too deep to remove?
We tell you a clean install is the honest answer before charging for a removal that won’t hold.
All prices plus sales tax. The price you’re quoted when you book is the price you pay, plus tax. See every price →