Founding Customer Offer For a limited time: free pickup and return (or a free house call), nothing to pay when you book, and a 90-day warranty on our labor. See what's included →
Repairs · Three priced tiers

Your photos and files, back.

We check the drive first and tell you which tier applies, and what it costs, before we start. The price doesn’t move afterward.

Sound familiar?

Files deleted by mistakeOften recoverable from a healthy drive — Tier 2.
Moving to a new computerEverything moved across and checked — Tier 1.
The drive is clicking or failingImaged first, recovered from the copy — Tier 3.
It won’t spin at allThat needs a cleanroom. We say so and point you to one.
The checklist

What’s included, every time

The same list is on your job sheet, ticked as we go.

Three tiers, so there's no open-ended quote
  • Tier 1 — Transfer · $90. Your drive is healthy and the data just needs moving across. Up to 90 minutes.
  • Tier 2 — Logical recovery · $150. Files deleted, or a partition corrupted, on a drive that's still physically sound. Up to 3 hours.
  • Tier 3 — Failing-drive imaging · $250. The drive is on its way out, so we take an image of it first and recover from the copy rather than stressing the original any further. Up to 6 hours.
  • Physical damage — referred out, not attempted. Clicking, grinding, or a drive that won't spin needs a cleanroom. We'll say so and point you to someone who has one, rather than making it worse.
Six checks on every recovery job
  • Source drive health assessed before any read attempt — SMART pulled first, because a failing drive gets one honest chance
  • Work performed on an image rather than the original wherever the drive allows it
  • Recovery scope agreed with you up front — what's realistically recoverable, and what isn't
  • Recovered files opened and spot-checked — readable, not just present
  • Delivered to the media you choose, and we tell you exactly where it went
  • Your original drive handled carefully and returned to you
Which tier applies comes from the drive, not from a guess on the phone. We assess it first, tell you the tier and the price, and that's the price — it doesn't move afterward. If the honest answer is that the data isn't recoverable without a cleanroom, you'll hear that before you've spent anything on the attempt.

Recovery is bench work. Imaging a failing drive can run for hours and it must not be rushed or interrupted, so we'd normally collect the machine rather than do it in your kitchen. Same price, and the drive gets the patient version.

Pairs well with

  • SSD install — $35 plus tax added to the visit, so the recovered files land on a new drive.
  • Windows reinstall — $85 plus tax, once your data is safe.

Your warranty

If the problem we fixed comes back inside the window, we redo the work free — 10 days as standard, 90 days for founding customers.

It covers our labor and the service performed, not parts, new faults, or new slowdown from continued use.

Your files, first

Before we change anything on a drive, we take a working copy of your data. Free on every job. It’s a safety net while we work, not a substitute for your own backup.

Questions

How do you know which tier?

From the drive, not a guess on the phone. We assess it first and tell you the tier and the price before the attempt.

Do you do it at my house?

Recovery is bench work — imaging a failing drive can run for hours and mustn’t be interrupted, so we collect it. Same price.

All prices plus sales tax. The price you’re quoted when you book is the price you pay, plus tax. See every price →

Something not working?

Mon–Tue 9–9 · Wed–Sat 9–2 · within 15 miles of San Antonio. For a limited time: free pickup and return (or a free house call), nothing to pay when you book, and a 90-day warranty on our labor.