Before you pay your internet provider for a faster plan, let us set up the router you have.
We measure the speed in your rooms before and after, so you can see the difference — and if the slowdown is on your provider’s side, we’ll tell you. Firmware updated, WPA3 on, default password gone, every device back online.
Sound familiar?
What’s included, every time
The same list is on your job sheet, ticked as we go.
- Firmware updated first — a new router often ships with software that's already out of date
- Modern Wi-Fi security switched on (WPA3, or a mixed mode where an older device needs it)
- The admin password changed from the factory default — the one setting most home routers are left wide open on
- Your Wi-Fi name and password set the way you want them
- Your devices reconnected — computers, phones, TVs, printers
- Puts smart devices like cameras, doorbells, plugs and bulbs on their own network, separate from your computers and phones, where your router can do it.
- Your provider's box set to work alongside it where needed, so you're not running two networks that fight each other
A few things need to share a network to work, like casting from your phone to the TV, some printers and smart-home hubs. If moving one stops it working, we put it back and tell you.
- Where the fault actually sits — inside your house, or upstream with your provider
- Speeds measured at the router and again where the trouble is, rather than guessed
- Cabling and connections traced end to end
- Wi-Fi coverage and interference checked where you actually use it — not just next to the router
- Router settings reviewed as far as they bear on the fault
- DHCP and DNS behavior tested, on the network and on the machine
- A plain-language answer you can act on — what's wrong, and what fixes it
Pairs well with
- Home network diagnosis — $35 plus tax with a computer visit; it comes off a router setup if the router is the problem.
- Ron’s Tech Net — fewer ads and trackers on your devices, from $5 a month plus tax.
Your warranty
If the problem we fixed comes back inside the window, we redo the work free — 10 days as standard, 90 days for founding customers.
It covers our labor and the service performed, not parts, new faults, or new slowdown from continued use.
Your files, first
Before we change anything on a drive, we take a working copy of your data. Free on every job. It’s a safety net while we work, not a substitute for your own backup.
Questions
Do you sell routers?
No. We tell you what fits your home, or pick one up at exactly what it costs, receipt shown.
Will a faster internet plan fix it?
Sometimes, but often not. Call first — phone triage is free, and we’ll tell you straight if it’s one call to your provider.
All prices plus sales tax. The price you’re quoted when you book is the price you pay, plus tax. See every price →