Founding Customer Offer For a limited time: free pickup and return (or a free house call), nothing to pay when you book, and a 90-day warranty on our labor. See what's included →
Home networking · At your place

Before you pay your internet provider for a faster plan, let us set up the router you have.

We measure the speed in your rooms before and after, so you can see the difference — and if the slowdown is on your provider’s side, we’ll tell you. Firmware updated, WPA3 on, default password gone, every device back online.

Sound familiar?

Wi-Fi that drops in some roomsWe measure where you actually use it, not next to the router.
A new router still in the boxSet up, updated and every device reconnected.
Slow, even on a fast planOften the router or its placement, not the plan.
Smart devices on the same network as your laptopMoved onto their own network where your router can do it.
The checklist

What’s included, every time

The same list is on your job sheet, ticked as we go.

Seven things on every router setup
  • Firmware updated first — a new router often ships with software that's already out of date
  • Modern Wi-Fi security switched on (WPA3, or a mixed mode where an older device needs it)
  • The admin password changed from the factory default — the one setting most home routers are left wide open on
  • Your Wi-Fi name and password set the way you want them
  • Your devices reconnected — computers, phones, TVs, printers
  • Puts smart devices like cameras, doorbells, plugs and bulbs on their own network, separate from your computers and phones, where your router can do it.
  • Your provider's box set to work alongside it where needed, so you're not running two networks that fight each other

A few things need to share a network to work, like casting from your phone to the TV, some printers and smart-home hubs. If moving one stops it working, we put it back and tell you.

One router, or one boxed mesh kit of up to three units, that you already own. Not bought one yet? Ask and we'll tell you what fits your home — or we'll pick one up at exactly what it costs, receipt shown. Your passwords are chosen with you and stay with you; we don't keep a copy. This one happens at your place, since there's nothing to collect. Extra access points and cable runs are outside what we do.
Seven checks on every network diagnosis
  • Where the fault actually sits — inside your house, or upstream with your provider
  • Speeds measured at the router and again where the trouble is, rather than guessed
  • Cabling and connections traced end to end
  • Wi-Fi coverage and interference checked where you actually use it — not just next to the router
  • Router settings reviewed as far as they bear on the fault
  • DHCP and DNS behavior tested, on the network and on the machine
  • A plain-language answer you can act on — what's wrong, and what fixes it
Why this is added to another service rather than booked on its own. A network call carries the same driving and setup as a full repair, and often ends with an answer we can't sell you — the fault is upstream with your provider, or the fix is a new router. We'd rather attach it honestly to a visit than charge you a standalone rate for news you can't buy from us. If the network is the only thing wrong, call us anyway — we'll talk it through on the phone, for free, and tell you straight whether a visit is worth your money or whether it's one call to your provider. New router to set up? That's its own service, just below — and if this diagnosis is what tells you the router is the problem, the $35 comes off the setup. Bigger projects — extra access points, cable runs — are outside what we do, and we'll tell you exactly what you need so you can take it anywhere.

Pairs well with

  • Home network diagnosis — $35 plus tax with a computer visit; it comes off a router setup if the router is the problem.
  • Ron’s Tech Net — fewer ads and trackers on your devices, from $5 a month plus tax.

Your warranty

If the problem we fixed comes back inside the window, we redo the work free — 10 days as standard, 90 days for founding customers.

It covers our labor and the service performed, not parts, new faults, or new slowdown from continued use.

Your files, first

Before we change anything on a drive, we take a working copy of your data. Free on every job. It’s a safety net while we work, not a substitute for your own backup.

Questions

Do you sell routers?

No. We tell you what fits your home, or pick one up at exactly what it costs, receipt shown.

Will a faster internet plan fix it?

Sometimes, but often not. Call first — phone triage is free, and we’ll tell you straight if it’s one call to your provider.

All prices plus sales tax. The price you’re quoted when you book is the price you pay, plus tax. See every price →

Something not working?

Mon–Tue 9–9 · Wed–Sat 9–2 · within 15 miles of San Antonio. For a limited time: free pickup and return (or a free house call), nothing to pay when you book, and a 90-day warranty on our labor.